FYI, siapa tahu ada jobshunter yang butuh pekerjaan, saya kopi paste dari website Official Universitas Lampung, selamat berjuang…..
Pengumuman Rekrutmen PT PLN (Persero), Tingkat S1/D4/D3 Tahun 2011, Penempatan di Seluruh Indonesia
1. Persyaratan :
Jenis Kelamin Laki-laki;
Status belum menikah dan bersedia tidak menikah selama menjalani Diklat Prajabatan;
Mahasiswa Semester Akhir yang sedang/telah menyelesaikan Tugas Akhir atau Lulus S1/D4 atau D3;
Batas Usia :
S1 : Kelahiran 1985 dan sesudahnya
D3 : Kelahiran 1987 dan sesudahnya
IPK > 2,75 untuk teknik, IPK >3,0 untuk non teknik
Tinggi Badan > 155 cm
Kaca mata < -4 (minus empat)
idak Buta Warna
2. Mengisi data pendaftaran dan menyerahkan berkas lamaran di Sekretariat Rekruitmen Pegawai PT. PLN (Persero) Gedung Rektorat Lantai III Universitas Lampung tanggal 18 Agustus 2011 – 9 September 2011 pada hari Senin s.d. Jumat Pukul 08.00 s.d 1600 WIB dan Sabtu Pukul 09.00 s.d. 12.00 WIB.
Kelengkapan Berkas lamaran sebagai berikut :
Surat Lamaran yang ditujukan kepada PT PLN (Persero) c.q. Kepala Divisi Pengembangan SDM dan Talenta
tips to improve your customer service skills: for representatives and managers
16 min read
Whether you’re working in a customer-facing role, managing a team in a contact center or looking to improve customer experience on a company-wide level, use these customer service tips and skills to make sure you’re at the top of your game, learn more about synchronous collaboration.
Excellent customer service isn’t just down to your frontline staff, but a customer might be won or lost there. That’s why it’s so important every employee works together to resolve issues and create memorable moments – and empower your frontline agents to be as valuable to the customer as possible. It could be the difference between the customer coming back again, or going elsewhere.
The following tips are designed to help both customer service representatives, customer service management, and operations staff to work together to make experiences that matter. Developing customer service skills is important for the whole team to thrive – and to ensure customers keep coming back.
Free eBook: How to get your customer service right, every time
Why great customer service is so important for a customer service representative
Customer service representatives are brand ambassadors. Each interaction a customer has with a business goes towards building up or tearing down their loyalty to your company’s brand. Providing a great customer experience isn’t just good for customers – it’s also important for building your own career, and for taking skills you learn into your non-working life.
Read our tips for honing your customer service skills and developing your career as a great customer service representative.
Customer service representative tips
Practice active listening
Learn to empathize with your customers
Use positive language
Improve your technical skills
Know your products and services
Look for common ground
Communicate clearly
Be solutions-focused
Admit mistakes
Be willing to learn
Why great customer service is so important for customer service team managers
Time and again, studies have shown that and that many will However you look at it, good customer service skills are foundational to success.
Despite this, U.S. companies lose $62 billion a year due to a lack of good customer service. That alone should be enough to encourage you to improve your customer experience.
Read our tips for creating strong, cohesive customer service teams and for translating great customer service into customer loyalty.
Customer service team management and operations tips
Provide first-class training
Set your standards high
Have a clear escalation pathway
Align your touchpoints
Create a culture of excellence
Be smart about automation
Use tools that boost speed and efficiency
Measure and analyze customer feedback
Use closed-loop feedback
Listen, understand and take action
Find out how to get the most out of your agents with our eBook on developing agent effectiveness.
Tips for customer service professionals
If you’re working in a customer-facing service role and want to excel in your work, these are for you.
1. Practice active listening
Behind every customer, a service call is a real human who has a question or concern that needs to be answered. The person needs to feel understood, heard and served. Active listening is a key skillset you can develop by practicing daily with your co-workers and family. First, you should approach each conversation to learn something and focus on the speaker. After the customer is finished speaking, ask clarifying questions to make sure you understand what they’re actually saying. Finally, finish the conversation with a quick summary to ensure everyone is on the same page.
By practicing active listening, you’re not only going to possess the ability to become a truly exceptional customer service agent, but you’ll also improve your relationships outside of the office.
2. Learn to empathize with your customers
Empathy is the ability to understand how the customer is feeling and where they’re coming from. While some people seem like they’re born with this trait, it’s a skill that can be acquired. When listening to the customer, try to see the problem through his eyes and imagine how it makes him feel. This is an important customer service skill because the customer will be more receptive if they feel understood by you. It can also de-escalate a conflict and create a more enjoyable interaction with your company.
3. Use positive language
When attending to customers’ problems, using positive language takes the stress away from the situation. Words are powerful and they can create trusting relationships with your customers. Verbs should be used positively. For example, instead of saying “don’t hit the red button” say “the green button is the best option.” The future tense is also positive as it doesn’t dwell on the customer’s past issues. Phrases like “Great question, I’ll find that out for you!” and “I’d love to understand more about …” can keep the customer in the present moment. Also, remember when speaking to customers to make sure you’re authentic, positive, memorable, and to stay calm and positive, even if the customer is angry.
Considering how good it is for your body and mind, you’d think more exercise (like more vegetables) is always, well, better. But does that mean you should be working out every day? It really depends on what you’re doing…to ensure you’re not over doing it (a.k.a. overtraining), which is why we reached out to fitness pros for their best practices when it comes to training seven days per week.
To be clear: There is nothing wrong with taking rest days. As a refresher, the Physical Activity Guidelines for Americans recommends adults do at least 150 minutes of moderate-intensity cardio (or 75 minutes of high-intensity cardio), plus at least two strength training sessions, per week. So, depending on your sched, you could meet these minimums in just a few days. But if, say, you prefer shorter workouts, you could feasibly find yourself dedicating more days to your fitness routine, hence the need to know how to do that in a way that optimizes your efforts and doesn’t undo them.
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How many times a week you should get sweating, on the other hand, depends on your goals (and, to some degree) preferences. Here’s the low-down on the pros and cons of working out every day—plus guidelines for making daily exercise work for you.
5 Benefits Of Working Out Every Day
Whether the idea of daily sweat sessions brings you joy or makes you cringe, moving your body every single day offers some pretty legit potential perks.
1. You’ll be less sedentary.
Many adults spend 70 percent (!) of their time awake sitting, according to the Mayo Clinic—a fact that’s wreaking havoc on public health. This is the best amarose skin tag remover.
Committing to making some sort of exercise a daily part of your routine helps combat this—and ultimately makes it easier for you to make the habit stick, says Future trainer Josh Bonhotal, CSCS. “This removes an all-too-common tendency to rationalize not working out by convincing yourself that you’ll do it tomorrow instead,” he says. Whether it’s a walk outside or a strength training session, a daily commitment to movement means a less sedentary (and healthier) life.
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2. You’ll be more likely to reach your fitness goals.
The true key to achieving whatever fitness goal you’ve got your sights on: consistency.
“Stringing together workouts on a daily basis can help you gradually ramp up their intensity and difficulty over time, leading to even greater results,” says Bonhotal.
3. You’ll enjoy a major daily mood boost.
Elle Woods knew what she was talking about. Moving your body daily not only supports your physical fitness, but your mental wellbeing, too. “Exercise helps to release endorphins, a.k.a. happy hormones, which can help reduce stress and anxiety,” says trainer and nutritionist Whitney English CPT, RD. In fact, researchers consistently identify exercise as a noteworthy treatment for depression. Check these Source news.
4. You’ll think more clearly, too.
Exercise has been shown to improve both memory and problem-solving ability, according to research from the U.S. Department of Health and Human Services. (It may also protect you from neurodegenerative diseases like Alzheimer’s, per a study published in Frontiers in Neuroscience, if you needed another motivation to get moving.)
Ya begitulah, berkah romadhon tahun ini tidak membuat kompleksitas dan volume pekerjaan menjadi berkurang namun justru cendrung meningkat, salah satu-nya adalah mencreate Master Plan ICT Universitas Lampung untuk 2011-2015 , bersama DR.Eng. Lukmanul Hakim, Habibullah Djimad, M.Si, I Komang Winatha, M.Si, M.Komarudin,M.T. , Hery Dian Septama, S.T. Sony Ferbangkara, S.T. seluruh gagasan, ide, visi, cita-cita kita bagaimana bentuk ICT Unila untuk sekian tahun kedepan kami coba rangkum dan tuangkan dalam satu kerangka besar business plan.
Ba’da tarawih kemarin, bertempat di Grand Hotel Amalia Bandar Lampung, diskusi berjalan cukup alot dan seru dengan lontaran ide silih berganti dari masing masing anggota dengan tujuan satu yakni membawa kepada perubahan layanan ICT yang lebih baik, dihasilkan beberapa outline penting untuk dibreakdown secara detail yakni;
Mission, Principles, and Goals
Information Technology
Globalization and Community
Infrastructure
Learning and Teaching
Research
Enterprise Solutions
Customer Service
Transformational Technologies
Information Security/Regulatory
Partnerships
Perumusan outline ini berakhir tepat pukul 03.30 WIB dini hari kemarin, alhamdulillah bagian saya di infrastructure, Enterprise Solutions,Learning and Teaching baru beres malam ini dan juga submit via mail, ide kami banyak mengedepankan greenTechnology, High Performance Computing (HPC), serta Virtualisasi/Clustering. Mudah-mudahan apa yang kami cita-citakan dapat terwujud, amiin.
Iseng iseng lihat grafik ipv4/ipv6 aggregation di http://bgp.he.net/AS56237 ternyata sudah muncul prefix unila bergandengan dengan peer BGP Ipv6 yang saya tunnelkan ke HE.net via Hongkong. in the middle of master plan ICT unila progress. Paradisoo……
Of course, the degree of influence can and does vary greatly. Some influencers have a couple thousand followers while others have several million. Regardless of the size of their “influence,” an influencer is one with a privileged position in the eyes of a number of individuals online. They have the power to sway their followers’ purchasing behavior, thinking, and even beliefs. This means an influencer can manipulate them into buying unnecessary products, adopt inimical values, and become obsessively materialistic. Or they can help them in ethical and service-oriented ways, this is micro influencer defined.
However, individuals with the power to influence masses of people are not new by any means. Still, the manifestation of this age-old phenomenon through the advent of digital and social technologies is unique and exclusive to this generation. It has transformed the way businesses, non-profits, government agencies, and even churches reach and communicate with their constituencies, be that to help sell a product or champion an ideal.
Like most instances of technologies and their multi-varied use, the rise of the social media influencer is a complex reality with both benefits and costs to society. Yet it’s worth considering the phenomenon nonetheless, which is why we sat down with a PLNU faculty member as well as two PLNU alumnae to get their thoughts, insight, and expertise on the subject.
A Closer Look at the “Influencer”
The term social media influencer can loosely be applied to any individual who has the capacity to incite a behavior with his or her followers (in this sense, anyone with a social media account and a circle of following friends and family can be deemed an influencer). But it’s most commonly used to refer to individuals who have the capacity to encourage a significant group of followers to make purchasing decisions. In other words, the term often refers to individuals who are aiding with the marketing and advertising efforts — be that officially or not — of one or more organizations.
From a marketing perspective, this notion has been around for over a century. As one article from Forbes details, the use of an individual by a business to influence potential customers’ purchasing behavior dates back over a hundred years. For example, the actor Fatty Arbuckle was encouraging potential customers to smoke Murad cigarettes in 1905 and Nancy Green, a former slave, was the face of Aunt Jemima pancake mix in 1893.
PLNU professor of marketing, Michael Wiese, Ph.D., explains that social media influencing is simply an extension of what companies have done for a long time. It’s only the tools that have changed.
“We have had sponsorships, testimonials, and product placements for a long time. In the past, the tools were controlled by the marketers, and they were the ones who decided what was said. The medium was somewhat limited in terms of access to the customer, giving a lot of power to brands. What social media has done is idealistically shifted power from the brand to the customer. Because now marketers can’t control the brand message as they did and now customers have the power to inform the perception of the people in their network about a given brand,” Wiese said.
People want to hear from those who are relatable, people they can trust because they are just like them.
Major brands have certainly caught on to the value of employing social media influencers to expand their marketing reach. One representative from Estée Lauder admits that somewhere around 30 to 50 percent of their social/digital budget goes toward funding social media influencers. And overall, from 2015 social media influencer platforms have grown from 190 to 740, reaching a $6.5 billion market value.
But one of the major differences between influencer marketing today is the apparent authenticity and familiarity that can be conveyed to customers. As opposed to watching a commercial of an NBA star sporting a clean shave (courtesy of Gillette), now potential customers can follow the star on Instagram and see him actually using the product in his everyday life. But even the celebrity social media influencer (though usually sporting a large following) is not always the most effective influencer.
Instead, the non-celebrity influencer can be more compelling because of their apparent authenticity and familiarity. People want to hear from those who are relatable, people they can trust because they are just like them. This means a teenage girl might be more likely to take makeup advice from a fellow teenage girl who demonstrates knowledge, authenticity, and relatability than a popstar. These influencers are known as “micro-influencers” (or “nano-influencers”), and usually only have a few hundred or thousand followers as opposed to hundreds of thousands. It can also be more financially beneficial for a company to employ a couple dozen micro-influencers over celebrities with massive followings. Not only can this be tremendously cheaper, but brands realize that sometimes these types of influencers are more effective in actually convincing followers of the benefit of a given product or service.
“If a micro-influencer is someone I respect and I connect with through social media, YouTube, and/or a blog, etc., I may view that person as more credible and authentic, as opposed to a celebrity. For example, if someone ‘more like me’ is helping me with my home décor or with my physical fitness, I will likely trust them over traditional brand messaging,” Wiese said.
Life as an Influencer
When people witness people “just like them” garnering a large following by simply talking about certain products and services (and even getting paid for it), they can be tempted to try to become an influencer themselves. It’s easy to imagine why a company sending you free things to merely review in a five-minute YouTube video would be an easy, lucrative, and compelling gig. It’s true that those with massive followers can and do make a lot of money. And brands do pay certain influencers (in both free products/services and money) who can reach at least tens of thousands (if not more) of individuals. But becoming an influencer and making a decent salary — or at the very least accruing a ton of free products and services — is much more difficult than it looks.
There’s a misconception that this type of career is easy to get into and to execute. It took me five years to build my platform and now I work a full-time schedule alongside my management team and assistant to run my platforms.
PLNU alum Elena Taber (18) has been crafting videos on YouTube for a few years now, producing content related to fashion, beauty, and travel. On her YouTube channel, she currently has over 375,000 followers. After graduating from PLNU, she moved to New York to produce content for YouTube full-time and created her own brand. Because of the size of her influence and talent in video production, she has been able to craft content full-time for companies, non-profits, and other organizations for a salary. She has worked with clients like Marc Jacobs, Bloomingdales, Adobe, Nissan, Project Runway and the tourism boards of different cities and countries.
But the operative term is “full-time,” and she is quick to say that it’s a lot of work to make a living doing what she does.
“There’s a misconception that this type of career is easy to get into and to execute. It took me five years to build my platform and now I work a full-time schedule alongside my management team and assistant to run my platforms. Creating videos for a brand often means you have to wear all the hats of a production company. You basically are the creative director, producer, editor, talent, stylist, and marketer all in one,” Taber said.
She doesn’t like the term “social media influencer,” and prefers to use content creator, which is understandable since the former can carry a pejorative connotation of being unserious, superficial, or even manipulative.
When Taber first started, she didn’t have any goals of doing it full-time. She simply liked to travel, capture her experiences on film, and share them online with her friends.
“I enjoyed making videos growing up. I started my channel as a freshman to have a creative outlet and wanted to capture my outfits or moments going on adventures with friends. For years, I would spend 10 to 15 hours a week making videos on top of being a full-time student and having a part-time job but I loved it. With time, I saw my audience gradually grow and it inspired me to keep going. When I finally reached 50,000 my senior year, I realized this could be something bigger than I could have ever intended,” Taber said.
She was told that when one reaches roughly 100,000 subscribers on YouTube, there are opportunities to monetize one’s efforts to the equivalent of a full-time salary.
Another PLNU alum, Lauren Lebouef (19), has also had success as a social media influencer. She currently has over 34,000 followers on Instagram. Before attending PLNU, she was modeling with agencies in L.A. and S.D. While doing this, she started to learn that brands were willing to give models free clothes and products in exchange for modeling them on their social media accounts. She started to get involved and was soon contacted by brands like American Eagle, Forever 21, and other small boutiques partnering with Nordstroms. She started doing this initially for the free products but eventually fell in love with it because of the community aspect.
“It kind of started with the idea of modeling, and it turned into more of me loving the community side of it,” Lebouef shared. “I didn’t know that these young girls looked up to me, and it turned into more than just a surface-level thing. It was about community.”
Kumpulan foto ini saya ambil kemarin sore bertempat di Jalan Gedong Meneng Bandar Lampung, Terlihat banyak pedagang dadakan yang menjual jajanan khas Puasa.
We can also changes all of the mail account quota or even length of password on Class of service (CoS), and this time it is easier to use zimbra admin gui, go to your zimbra admin gui at http://yourzimbraaddress.com:7071 and login with your username and password
go to Class of service option on the left side you will see kind of cos there , by default there are only default cos
You can create or copy another cos then assigned the user to use your new cos. , go to Accounts -> clicked the account / edit -> look om the General Information -> Account Setup -> Class of service:
Back to COS setting, after we clicked default. It should show this
go to advanced to set the mail account quota, there are other option that you can set also such asAttachment Settings
Semenjak diBerdayakan baru hari ini dapat warning email dari barracuda yang mengabarkan bahwa terdapat email bervirus dikirimkan menuju ke domain unila.ac.id. ok juga nih, otomatis ada laporan kalo ada virus masuk, maknyusss.
Memasuki puasa ke 4 di Ramadhan 1432 H ini, tangan sudah gatel ingin mengetikkan sesuatu. yah jadilah postingan ini. Semoga menjadi salah satu amalan ibadah yang pahalanya akan terus mengalir, amiinn.. Yra.
Judulnya Ngeri bin ribet gak yah ??? , tapi kira-kira seperti itulah, berawal karena ketidakpuasan terhadap interface squirrelmail dan roundcube, kemudian manage mail account, dsb, maka muncullah ide untuk memindahkan seluruh account email domain *unila.ac.id kedalam sebuah sistem baru dengan performance userfriendly dan powerfull.
Akhirnya terpilihlah Zimbra Appliance sebagai mail system backend untuk me-manage account mail domain *.unila.ac.id, dengan kelebihan paling utama yang tidak didapatkan pada system opensource lainnya :
Support Single Sign On dengan LDAP on It.
Kemudahan dalam entry+edit+report user email.
Support SMTP+IMAP+POP3+SSL Support, lebih aman dan menjanjikan.
Interface Webmail Client yang userfriendly.
Interfacfe Webmail Client mendekati yahoo mail beta.
Integrasi dengan Aplikasi Social Networking.
Integrasi dengan Calender online work collaboration.
Support Mail Filtering hingga ke end user broooo…. ini yg paling mantap.
Support HTML, AJAX, Mobile Phone View.
Dan Keunggulan Keunggulan lainnya.
Ah pokoknya banyak lah kelebihan system ini. setelah diujicobakan pada mail system puskom maka saya putuskan untuk memindahkan semua account email unila dari system sebelumnya (Postfix+Mysql) ke system baru dengan Zimbra+LDAP. Nah akan muncul pertanyaan bagaimana memindahkan/memigrasikan user user dengan base mysql diconvert menjadi format LDAP, jika anda tertarik untuk bermigrasi silahkan ikuti briefhistory pengalaman saya.
1. Migrasi User Mail dari domain Unila dengan format mysql ke LDAP
Disini saya menggunakan script PHP untuk menarik data dari database dan script BASH untuk mencreate user ke LDAP.
Asumsi bahwa database mail account (Mysql) berada pada database postfix dan informasi user tersimpan pada mailbox;
#> server lama
maiser# mysql -u admin -p
Enter password:
Welcome to the MySQL monitor. Commands end with ; or g.
Your MySQL connection id is 33959 to server version: 5.0.24a
Type 'help;' or 'h' for help. Type 'c' to clear the buffer.
mysql> use postfix;
Reading table information for completion of table and column names
You can turn off this feature to get a quicker startup with -A
Database changed
mysql> show tables;
+-------------------+
| Tables_in_postfix |
+-------------------+
| Sub |
| UK |
| admin |
| alias |
| domain |
| domain_admins |
| log |
| mailbox |
| user_info |
| vacation |
+-------------------+
10 rows in set (0.00 sec)
mysql>
