Hari Terakhir Ramadhan 1432 menuju ke 1 Syawal

Hari ini adalah hari terakhir di ramadhan tahun 1432 H, sekaligus juga hari terakhir ibadah syaum romadhon, semoga kelas eksekutif selama 1 bulan penuh kemarin menjadi trigger untuk menjadikan “ramadhan ramadhan” berkelanjutan didalam dada kita.  amin allohumma amin, kami sekeluarga mengucapkan minal aidin walfaidzin mohon maaf atas segala kesalahan.


Insya Alloh juga 1 Syawal tepat pukul 06.15 WIB besok adalah peringatan mielading day. insya alloh lebih barokah.

Perjuangan Ananda Mulai mengenali dunia sekitar

Ananda sudah mulai antusias untuk mengeksplorasi dunia sekitar atau dalam bahasa gaulnya ngacak-ngacak. video ini diambil kemarin pada saat cuti bersama antara bapak dan anak. 🙂

[youtube=http://www.youtube.com/watch?v=LTNjvWY1bp0&w=640&h=390]

ketika kau tak sanggup melangkah
hilang arah dalam kesendirian
tiada mentari bagai malam yang kelam
tiada tempat untuk berlabuh
bertahan terus berharap
Allah selalu di sisimu

Insya Allah, Insya Allah
Insya Allah ada jalan
Insya Allah, Insya Allah
Insya Allah ada jalan Continue reading “Perjuangan Ananda Mulai mengenali dunia sekitar”

Syarat tugas Belajar Versi DIKTI or UNILA ??

September ini insya alloh akan berangkat studi lanjut ke program Magister Teknologi Informasi Universitas Indonesia,  proses registrasi terkait penerimaan mahasiswa baru di UI telah sepenuhnya saya ikuti,  saat ini dalam proses pengurusan surat izin belajar, untuk tahun ini persyaratan izin belajar dibuat lebih ketat dibandingkan tahun-tahun sebelumnya, karena pengalaman sebelumnya ada beberapa dosen tidak mengindahkan membuat surat izin ini.

Terlampir persyaratan yang harus dipenuhi setiap dosen sebelum berangkat studi versi Unila;

  1. Sk Pengangkatan CPNS.
  2. Sk Pengangkatan PNS.
  3. Sk Kenaikan Pangkat Terakhir (Fungsional).
  4. Sk Kenaikan Jabatan Terakhir (Golongan).
  5. Kartu Pegawai.
  6. DP3 (2 tahun terakhir).
  7. KP4.
  8. Surat Keterangan Sehat dari dokter (puskesmas, rs, atau unit kesehatan,bukan dokter praktek pribadi).
  9. Surat rekomendasi dari atasan langsung ( dari Kajur).
  10. Akta/Surat  Nikah.
  11. SK penerimaan mahasiswa dari tempat tujuan tugas belajar.
  12. Surat Jaminan Pembiayaan Tugas belajar, Jika belum ada dibuat dengan Pernyataaan atas biaya sendiri.
  13. Surat Keterangan dari pimpinan Unit Kerja (DEKAN).
  14. Surat Perjanjian Tugas Belajar.
  15. Foto kopi sekab, jika belajar di luar negeri.
  16. Pas Foto Berwarna 4 x 6, dengan latar putih 8 buah.
  17. Surat Pernyataan dekan.
  • Tidak sedang menjalankan cuti diluar tanggungan negara
  • Tidak sedang mengajukan upaya hukum keberatan ke Badan Pertimbangan Kepegawaian (BAPEK).
  • Tidak sedang dalam proses penjatuhan hukuman disiplin tingkat sedang atau tingkat berat.
  • Tidak sedang menjalani hukuman disiplin tingkat sedang atau berat.
  • Tidak sedang dalama proses perkara pidana, abik pidana kejahatan atau pelanggaran.
  • Tidak sedang melaksananakan kewajiban ikatan dinas
  • Tidak sedang melakukan pendidikan atau pelatihan penjenjangan
  • Tidak pernah gagal dalam tugas belajar yang disebabkan oleh kelalaiannya.
  • Tidak pernah dibatalkan mengikuti tugas belajar karena kesalahan

Karena saya tidak tergolong studi luar negeri maka point sekab (no15) tidak diperlukan, dan untuk masing masing dokumen harus dibuat rangkap 6.

Just for Arsip, mudah-mudahan berguna.

17 Agustusan Ala Ahmad Rasya Algifarda

Considering how good it is for your body and mind, you’d think more exercise (like more vegetables) is always, well, better. But does that mean you should be working out every day? It really depends on what you’re doing…to ensure you’re not over doing it (a.k.a. overtraining), which is why we reached out to fitness pros for their best practices when it comes to training seven days per week.

To be clear: There is nothing wrong with taking rest days. As a refresher, the Physical Activity Guidelines for Americans recommends adults do at least 150 minutes of moderate-intensity cardio (or 75 minutes of high-intensity cardio), plus at least two strength training sessions, per week. So, depending on your sched, you could meet these minimums in just a few days. But if, say, you prefer shorter workouts, you could feasibly find yourself dedicating more days to your fitness routine, hence the need to know how to do that in a way that optimizes your efforts and doesn’t undo them. Visit wtkr.com.

How many times a week you should get sweating, on the other hand, depends on your goals (and, to some degree) preferences. Here’s the low-down on the pros and cons of working out every day—plus guidelines for making daily exercise work for you.

5 Benefits Of Working Out Every Day

Whether the idea of daily sweat sessions brings you joy or makes you cringe, moving your body every single day offers some pretty legit potential perks.

1. You’ll be less sedentary.

Many adults spend 70 percent (!) of their time awake sitting, according to the Mayo Clinic—a fact that’s wreaking havoc on public health.

Committing to making some sort of exercise a daily part of your routine helps combat this—and ultimately makes it easier for you to make the habit stick, says Future trainer Josh Bonhotal, CSCS. “This removes an all-too-common tendency to rationalize not working out by convincing yourself that you’ll do it tomorrow instead,” he says. Whether it’s a walk outside or a strength training session, a daily commitment to movement means a less sedentary (and healthier) life.

This content is imported from poll. You may be able to find the same content in another format, or you may be able to find more information, at their web site.

2. You’ll be more likely to reach your fitness goals.

The true key to achieving whatever fitness goal you’ve got your sights on: consistency.

“Stringing together workouts on a daily basis can help you gradually ramp up their intensity and difficulty over time, leading to even greater results,” says Bonhotal.

3. You’ll enjoy a major daily mood boost.

Elle Woods knew what she was talking about. Moving your body daily not only supports your physical fitness, but your mental wellbeing, too. “Exercise helps to release endorphins, a.k.a. happy hormones, which can help reduce stress and anxiety,” says trainer and nutritionist Whitney English CPT, RD. In fact, researchers consistently identify exercise as a noteworthy treatment for depression.

4. You’ll think more clearly, too.

Exercise has been shown to improve both memory and problem-solving ability, according to research from the U.S. Department of Health and Human Services. (It may also protect you from neurodegenerative diseases like Alzheimer’s, per a study published in Frontiers in Neuroscience, if you needed another motivation to get moving.)

Ultrafast fibre optics set new speed record

Saya ambil disini http://www.newscientist.com/article/mg21028095.500-ultrafast-fibre-optics-set-new-speed-record.html

Rekor transfer rate hingga 101.7 terabits per second sepanjang 165 kilometer . Hmm apa yang bisa kita lakukan dengan speed seperti ini  ?????  Ruar biasa….

THINK your broadband internet connection is fast? Two separate research groups have just lapped the field, setting a world record by sending more than 100 terabits of information per second through a single optical fibre. That’s enough to deliver three solid months of HD video- or the contents of 250 double-sided Blu-ray discs.

This marks “a critical milestone in fibre capacity”, says Ting Wang at NEC Laboratories in Princeton, New Jersey.

Such lab results are far beyond today’s commercial needs. Total capacity between New York and Washington DC, one of the world’s busiest routes, is only a few terabits per second, says Tim Strong, of Telegeography Research in Washington. But “traffic has been growing about 50 per cent a year for the last few years”, he adds. With bandwidth-hungry video-streaming and social media growing relentlessly, network planners are always searching for ways to expand capacity.

Today’s fibre optics use several tricks to enhance bandwidth. Like the radio band, the optical spectrum can be sliced into many distinct channels that can simultaneously carry information at different frequencies. The laser light is pulsed on and off rapidly, with each pulse further sliced up into different polarities, amplitudes and phases of light, each of which contains a bit of information. The trick is to pack all these signals together in one fibre so that they hit the receiver as one pulse without interference.

At the Optical Fiber Communications Conference in Los Angeles last month, Dayou Qian, also of NEC, reported a total data-sending rate of 101.7 terabits per second through 165 kilometres of fibre. He did this by squeezing light pulses from 370 separate lasers into the pulse received by the receiver. Each laser emitted its own narrow sliver of the infrared spectrum, and each contained several polarities, phases and amplitudes of light waves to code each packet of information.

At the same conference, Jun Sakaguchi of Japan’s National Institute of Information and Communications Technology in Tokyo also reported reaching the 100-terabit benchmark, this time using a different method. Instead of using a fibre with only one light-guiding core, as happens now, Sakaguchi’s team developed a fibre with seven. Each core carried 15.6 terabits per second, yielding a total of 109 terabits per second. “We introduced a new dimension, spatial multiplication, to increasing transmission capacity,” Sakaguchi says.

Multi-core fibres are complex to make, as is amplifying signals for long-distance transmission in either technique. For this reason, Wang thinks the first application of 100-terabit transmission will be inside the giant data centres that power Google, Facebook and Amazon.

Rekruitmen Pegawai PT. PLN (Persero) 2011

FYI, siapa tahu ada jobshunter yang butuh pekerjaan, saya kopi paste dari website Official Universitas Lampung, selamat berjuang…..

Pengumuman Rekrutmen PT PLN (Persero), Tingkat S1/D4/D3 Tahun 2011, Penempatan di Seluruh Indonesia

1. Persyaratan :

  •   Jenis Kelamin Laki-laki;
  •    Status belum menikah dan bersedia tidak menikah selama menjalani Diklat Prajabatan;
  •    Mahasiswa Semester Akhir yang sedang/telah menyelesaikan Tugas Akhir atau Lulus S1/D4 atau D3;
  •    Batas Usia :
  •    S1 : Kelahiran 1985 dan sesudahnya
  •    D3 : Kelahiran 1987 dan sesudahnya
  •    IPK > 2,75 untuk teknik, IPK >3,0 untuk non teknik
  •    Tinggi Badan > 155 cm
  •    Kaca mata < -4 (minus empat)
  •     idak Buta Warna

2. Mengisi data pendaftaran dan menyerahkan berkas lamaran di Sekretariat Rekruitmen Pegawai PT. PLN (Persero) Gedung Rektorat Lantai III Universitas Lampung tanggal 18 Agustus 2011 – 9 September 2011 pada hari Senin s.d. Jumat Pukul 08.00 s.d 1600 WIB dan Sabtu Pukul 09.00 s.d. 12.00 WIB.

Kelengkapan Berkas lamaran sebagai berikut :

  • Surat Lamaran yang ditujukan kepada PT PLN (Persero) c.q. Kepala Divisi Pengembangan SDM dan Talenta
  • Riwayat Hidup (CV)
  • Copy akte kelahiran.
  • Copy Ijasah/keterangan lulus yang dilegalisir
  • Copy transkrip nilai terakhir yang dilegalisir
  • Copy KTP
  • Pasfoto terbaru ukuran 3×4 sebanyak 2 lembar
  • Bagi Pelamar dari lulusan program Lintas Jalur (D3 yang meneruskan S1), wajib melampirkan : Continue reading “Rekruitmen Pegawai PT. PLN (Persero) 2011”

Mahasiswa Baru Fakultas Teknik Unila 2011

 tips to improve your customer service skills: for representatives and managers

16 min read
Whether you’re working in a customer-facing role, managing a team in a contact center or looking to improve customer experience on a company-wide level, use these customer service tips and skills to make sure you’re at the top of your game, learn more about synchronous collaboration.


Excellent customer service isn’t just down to your frontline staff, but a customer might be won or lost there. That’s why it’s so important every employee works together to resolve issues and create memorable moments – and empower your frontline agents to be as valuable to the customer as possible. It could be the difference between the customer coming back again, or going elsewhere.

The following tips are designed to help both customer service representatives, customer service management, and operations staff to work together to make experiences that matter. Developing customer service skills is important for the whole team to thrive – and to ensure customers keep coming back.

Free eBook: How to get your customer service right, every time

Why great customer service is so important for a customer service representative

Customer service representatives are brand ambassadors. Each interaction a customer has with a business goes towards building up or tearing down their loyalty to your company’s brand. Providing a great customer experience isn’t just good for customers – it’s also important for building your own career, and for taking skills you learn into your non-working life.

Read our tips for honing your customer service skills and developing your career as a great customer service representative.

Customer service representative tips

  • Practice active listening
  • Learn to empathize with your customers
  • Use positive language
  • Improve your technical skills
  • Know your products and services
  • Look for common ground
  • Communicate clearly
  • Be solutions-focused
  • Admit mistakes
  • Be willing to learn

Why great customer service is so important for  customer service team managers

Time and again, studies have shown that and that many will   However you look at it, good customer service skills are foundational to success.

Despite this, U.S. companies lose $62 billion a year due to a lack of good customer service. That alone should be enough to encourage you to improve your customer experience.

Read our tips for creating strong, cohesive customer service teams and for translating great customer service into customer loyalty.

Customer service team management and operations tips

  • Provide first-class training
  • Set your standards high
  • Have a clear escalation pathway
  • Align your touchpoints
  • Create a culture of excellence
  • Be smart about automation
  • Use tools that boost speed and efficiency
  • Measure and analyze customer feedback
  • Use closed-loop feedback
  • Listen, understand and take action

Find out how to get the most out of your agents with our eBook on developing agent effectiveness. 

Tips for customer service professionals

If you’re working in a customer-facing service role and want to excel in your work, these are for you.

1. Practice active listening

Behind every customer, a service call is a real human who has a question or concern that needs to be answered. The person needs to feel understood, heard and served. Active listening is a key skillset you can develop by practicing daily with your co-workers and family. First, you should approach each conversation to learn something and focus on the speaker. After the customer is finished speaking, ask clarifying questions to make sure you understand what they’re actually saying. Finally, finish the conversation with a quick summary to ensure everyone is on the same page.

By practicing active listening, you’re not only going to possess the ability to become a truly exceptional customer service agent, but you’ll also improve your relationships outside of the office.
Listening quote

2. Learn to empathize with your customers

Empathy is the ability to understand how the customer is feeling and where they’re coming from. While some people seem like they’re born with this trait, it’s a skill that can be acquired. When listening to the customer, try to see the problem through his eyes and imagine how it makes him feel. This is an important customer service skill because the customer will be more receptive if they feel understood by you. It can also de-escalate a conflict and create a more enjoyable interaction with your company.

Empathy Image

3. Use positive language

When attending to customers’ problems, using positive language takes the stress away from the situation. Words are powerful and they can create trusting relationships with your customers. Verbs should be used positively. For example, instead of saying “don’t hit the red button” say “the green button is the best option.” The future tense is also positive as it doesn’t dwell on the customer’s past issues. Phrases like “Great question, I’ll find that out for you!” and “I’d love to understand more about …” can keep the customer in the present moment. Also, remember when speaking to customers to make sure you’re authentic, positive, memorable, and to stay calm and positive, even if the customer is angry.

Drobo Elite as Backup Storage

Considering how good it is for your body and mind, you’d think more exercise (like more vegetables) is always, well, better. But does that mean you should be working out every day? It really depends on what you’re doing…to ensure you’re not over doing it (a.k.a. overtraining), which is why we reached out to fitness pros for their best practices when it comes to training seven days per week.

To be clear: There is nothing wrong with taking rest days. As a refresher, the Physical Activity Guidelines for Americans recommends adults do at least 150 minutes of moderate-intensity cardio (or 75 minutes of high-intensity cardio), plus at least two strength training sessions, per week. So, depending on your sched, you could meet these minimums in just a few days. But if, say, you prefer shorter workouts, you could feasibly find yourself dedicating more days to your fitness routine, hence the need to know how to do that in a way that optimizes your efforts and doesn’t undo them.

Advertisement – Continue Reading Below

How many times a week you should get sweating, on the other hand, depends on your goals (and, to some degree) preferences. Here’s the low-down on the pros and cons of working out every day—plus guidelines for making daily exercise work for you.

5 Benefits Of Working Out Every Day

Whether the idea of daily sweat sessions brings you joy or makes you cringe, moving your body every single day offers some pretty legit potential perks.

1. You’ll be less sedentary.

Many adults spend 70 percent (!) of their time awake sitting, according to the Mayo Clinic—a fact that’s wreaking havoc on public health. This is the best amarose skin tag remover.

Committing to making some sort of exercise a daily part of your routine helps combat this—and ultimately makes it easier for you to make the habit stick, says Future trainer Josh Bonhotal, CSCS. “This removes an all-too-common tendency to rationalize not working out by convincing yourself that you’ll do it tomorrow instead,” he says. Whether it’s a walk outside or a strength training session, a daily commitment to movement means a less sedentary (and healthier) life.

This content is imported from poll. You may be able to find the same content in another format, or you may be able to find more information, at their web site.

2. You’ll be more likely to reach your fitness goals.

The true key to achieving whatever fitness goal you’ve got your sights on: consistency.

“Stringing together workouts on a daily basis can help you gradually ramp up their intensity and difficulty over time, leading to even greater results,” says Bonhotal.

3. You’ll enjoy a major daily mood boost.

Elle Woods knew what she was talking about. Moving your body daily not only supports your physical fitness, but your mental wellbeing, too. “Exercise helps to release endorphins, a.k.a. happy hormones, which can help reduce stress and anxiety,” says trainer and nutritionist Whitney English CPT, RD. In fact, researchers consistently identify exercise as a noteworthy treatment for depression. Check these Source news.

4. You’ll think more clearly, too.

Exercise has been shown to improve both memory and problem-solving ability, according to research from the U.S. Department of Health and Human Services. (It may also protect you from neurodegenerative diseases like Alzheimer’s, per a study published in Frontiers in Neuroscience, if you needed another motivation to get moving.)

Pembuatan master plan ICT Universitas Lampung 2011 – 2015

Romadhon Mubarok,

Ya begitulah, berkah romadhon tahun ini tidak membuat kompleksitas dan volume pekerjaan menjadi berkurang namun justru cendrung meningkat, salah satu-nya adalah mencreate Master Plan ICT Universitas Lampung untuk 2011-2015 , bersama DR.Eng. Lukmanul Hakim, Habibullah Djimad, M.Si, I Komang Winatha, M.Si, M.Komarudin,M.T. , Hery Dian Septama, S.T.  Sony Ferbangkara, S.T.  seluruh gagasan, ide, visi, cita-cita kita bagaimana bentuk ICT Unila untuk sekian tahun kedepan kami coba rangkum dan tuangkan dalam satu kerangka besar business plan.

Ba’da tarawih kemarin, bertempat di Grand Hotel Amalia Bandar Lampung, diskusi berjalan cukup alot dan seru dengan lontaran ide silih berganti dari masing masing anggota dengan tujuan satu yakni membawa kepada perubahan layanan ICT yang lebih baik, dihasilkan beberapa outline penting  untuk dibreakdown secara detail yakni;

  • Mission, Principles, and Goals
  • Information Technology
  • Globalization and Community
  • Infrastructure
  • Learning and Teaching
  • Research
  • Enterprise Solutions
  • Customer Service
  • Transformational Technologies
  • Information Security/Regulatory
  • Partnerships

Perumusan outline ini berakhir tepat pukul 03.30 WIB dini hari kemarin, alhamdulillah bagian saya di infrastructure, Enterprise Solutions,Learning and Teaching baru beres malam ini dan juga submit via mail, ide kami banyak mengedepankan greenTechnology, High Performance Computing (HPC), serta Virtualisasi/Clustering. Mudah-mudahan apa yang kami cita-citakan dapat terwujud, amiin.

Akhirnya muncul juga peer bgp ipv6 unila di HE

Iseng iseng lihat grafik ipv4/ipv6 aggregation di http://bgp.he.net/AS56237  ternyata sudah muncul prefix unila bergandengan dengan  peer BGP Ipv6 yang saya tunnelkan ke HE.net via Hongkong. in the middle of master plan ICT unila progress. Paradisoo……

router bgp 56237
 bgp router-id 27.50.31.178
 network 103.3.46.0/24
 redistribute connected
 neighbor 2001:470:17:9::1 remote-as 6939
 neighbor 2001:470:17:9::1 description UNILA-HE
 neighbor 2001:470:17:9::1 update-source 2001:470:17:9::2
 neighbor 2001:470:17:9::1 remove-private-AS

Continue reading “Akhirnya muncul juga peer bgp ipv6 unila di HE”