{"id":1139,"date":"2011-08-19T02:42:51","date_gmt":"2011-08-19T02:42:51","guid":{"rendered":"http:\/\/gigihfordanama.wordpress.com\/?p=1139"},"modified":"2022-10-18T21:36:25","modified_gmt":"2022-10-18T21:36:25","slug":"mahasiswa-baru-fakultas-teknik-unila-2011","status":"publish","type":"post","link":"https:\/\/dosen.unila.ac.id\/gigih\/2011\/08\/19\/mahasiswa-baru-fakultas-teknik-unila-2011\/","title":{"rendered":"Mahasiswa Baru Fakultas Teknik Unila 2011"},"content":{"rendered":"<section class=\"top-banner-content\">\n<div class=\"container py-5\">\n<div class=\"row\">\n<div class=\"col-12 col-lg-10 offset-lg-2\">\n<div class=\"w-48 d-inline-block align-top\">\n<h1 class=\"headline\">\u00a0tips to improve your customer service skills: for representatives and managers<\/h1>\n<p class=\"intro-summary \">16 min read<br \/>\nWhether you\u2019re working in a customer-facing role, managing a team in a contact center or looking to improve customer experience on a company-wide level, use these customer service tips and skills to make sure you\u2019re at the top of your game, learn more about\u00a0<em><a href=\"https:\/\/www.reworked.co\/collaboration-productivity\/synchronous-or-asynchronous-that-is-the-collaboration-question\/\">synchronous collaboration<\/a><\/em>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"article-content-section\" class=\"generated-content customer mb-5\">\n<div class=\"container py-5\">\n<div class=\"row\">\n<div class=\"col-12 col-lg-7 offset-lg-2\">\n<div class=\"text-left\">\n<hr class=\"hr-thick hr-short bg-black mb-2 d-inline-block\" \/>\n<\/div>\n<div class=\"content-block\">\n<p>Excellent\u00a0customer service\u00a0isn\u2019t just down to your frontline staff, but a customer might be won or lost there. That\u2019s why it\u2019s so important every employee works together to resolve issues and create memorable moments \u2013 and empower your frontline agents to be as valuable to the customer as possible. It could be the difference between the customer coming back again, or going elsewhere.<\/p>\n<p>The following tips are designed to help both customer service representatives, customer service management, and operations staff to work together to make experiences that matter. Developing customer service skills is important for the whole team to thrive \u2013 and to ensure customers keep coming back.<\/p>\n<p><strong>Free eBook: How to get your customer service right, every time<\/strong><\/p>\n<h2>Why great customer service is so important for a customer service representative<\/h2>\n<p>Customer service representatives are brand ambassadors. Each interaction a customer has with a business goes towards building up or tearing down their\u00a0loyalty to your company\u2019s brand. Providing a great customer experience isn\u2019t just good for customers \u2013 it\u2019s also important for building your own career, and for taking skills you learn into your non-working life.<\/p>\n<p>Read our tips for honing your customer service skills and developing your career as a great customer service representative.<\/p>\n<p>Customer service representative tips<\/p>\n<ul>\n<li>Practice active listening<\/li>\n<li>Learn to empathize with your customers<\/li>\n<li>Use positive language<\/li>\n<li>Improve your technical skills<\/li>\n<li>Know your products and services<\/li>\n<li>Look for common ground<\/li>\n<li>Communicate clearly<\/li>\n<li>Be solutions-focused<\/li>\n<li>Admit mistakes<\/li>\n<li>Be willing to learn<\/li>\n<\/ul>\n<h2>Why great customer service is so important for\u00a0 customer service team managers<\/h2>\n<p>Time and again, studies have shown that and that many will \u00a0 However you look at it,\u00a0good customer service\u00a0skills are foundational to success.<\/p>\n<p>Despite this, U.S. companies lose\u00a0$62 billion a year\u00a0due to a lack of good customer service. That alone should be enough to encourage you to improve your\u00a0customer experience.<\/p>\n<p>Read our tips for creating strong, cohesive customer service teams and for translating great customer service into customer loyalty.<\/p>\n<h3>Customer service team management and operations tips<\/h3>\n<ul>\n<li>Provide first-class training<\/li>\n<li>Set your standards high<\/li>\n<li>Have a clear escalation pathway<\/li>\n<li>Align your touchpoints<\/li>\n<li>Create a culture of excellence<\/li>\n<li>Be smart about automation<\/li>\n<li>Use tools that boost speed and efficiency<\/li>\n<li>Measure and analyze customer feedback<\/li>\n<li>Use closed-loop feedback<\/li>\n<li>Listen, understand and take action<\/li>\n<\/ul>\n<p>Find out how to get the most out of your agents with our eBook on developing\u00a0agent effectiveness.<strong>\u00a0<\/strong><\/p>\n<h2>Tips for customer service professionals<\/h2>\n<p>If you\u2019re working in a customer-facing service role and want to excel in your work, these are for you.<\/p>\n<h3 id=\"active\">1. Practice active listening<\/h3>\n<p>Behind every customer, a service call is a real human who has a question or concern that needs to be answered. The person needs to feel understood, heard and served. Active listening is a key skillset you can develop by practicing daily with your co-workers and family. First, you should approach each conversation to learn something and focus on the speaker. After the customer is finished speaking, ask clarifying questions to make sure you understand what they\u2019re actually saying. Finally, finish the conversation with a quick summary to ensure everyone is on the same page.<\/p>\n<p>By practicing active listening, you\u2019re not only going to possess the ability to become a truly exceptional customer service agent, but you\u2019ll also improve your relationships outside of the office.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-113009\" src=\"https:\/\/www.qualtrics.com\/m\/assets\/wp-content\/uploads\/2021\/03\/1222412_CustomerServiceSkillsTips_01_051222.png\" alt=\"Listening quote\" width=\"560\" height=\"110\" \/><\/p>\n<h3 id=\"empathize\">2. Learn to empathize with your customers<\/h3>\n<p>Empathy is the ability to understand how the customer is feeling and where they\u2019re coming from. While some people seem like they\u2019re born with this trait, it\u2019s a skill that can be acquired. When\u00a0listening to the customer, try to see the problem through his eyes and imagine how it makes him feel. This is an important customer service skill because the customer will be more receptive if they feel understood by you. It can also de-escalate a conflict and create a more enjoyable interaction with your company.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-113008\" src=\"https:\/\/www.qualtrics.com\/m\/assets\/wp-content\/uploads\/2021\/03\/1222412_CustomerServiceSkillsTips_02_051222.png\" alt=\"Empathy Image\" width=\"560\" height=\"110\" \/><\/p>\n<h3 id=\"positive\">3. Use positive language<\/h3>\n<p>When attending to customers\u2019 problems, using positive language takes the stress away from the situation. Words are powerful and they can create trusting relationships with your customers. Verbs should be used positively. For example, instead of saying \u201cdon\u2019t hit the red button\u201d say \u201cthe green button is the best option.\u201d The future tense is also positive as it doesn\u2019t dwell on the customer\u2019s past issues. Phrases like \u201cGreat question, I\u2019ll find that out for you!\u201d and \u201cI\u2019d love to understand more about \u2026\u201d can keep the customer in the present moment. Also, remember when speaking to customers to make sure you\u2019re authentic, positive, memorable, and to stay calm and positive, even if the customer is angry.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0tips to improve your customer service skills: for representatives and managers 16 min read Whether you\u2019re working in a customer-facing role, managing a team in a contact center or looking to improve customer experience on a company-wide level, use these customer service tips and skills to make sure you\u2019re at the top of your game, &hellip; <a href=\"https:\/\/dosen.unila.ac.id\/gigih\/2011\/08\/19\/mahasiswa-baru-fakultas-teknik-unila-2011\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Mahasiswa Baru Fakultas Teknik Unila 2011&#8221;<\/span><\/a><\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,1348],"tags":[611],"class_list":["post-1139","post","type-post","status-publish","format-standard","hentry","category-blogosphere","category-kiat-sukses-menjadi-seorang-network-engineer-2","tag-mahasiswa-baru-fakultas-teknik-unila-2011"],"_links":{"self":[{"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/posts\/1139"}],"collection":[{"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/comments?post=1139"}],"version-history":[{"count":0,"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/posts\/1139\/revisions"}],"wp:attachment":[{"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/media?parent=1139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/categories?post=1139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dosen.unila.ac.id\/gigih\/wp-json\/wp\/v2\/tags?post=1139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}